Article 1 (Purpose and Basis)
This Policy sets out the standards and procedures for withdrawal of subscription and refunds for Hello Word's (the "Service") paid Pro subscription. This Policy is based on the Act on the Consumer Protection in Electronic Commerce, Etc. (the "e-Commerce Act") and the Content User Protection Guidelines. Matters not specified in this Policy are governed by applicable law and the Company's Terms of Service; this Policy does not limit or exclude any right guaranteed to users under applicable law.
Article 2 (How to Cancel a Subscription)
Users may cancel their subscription directly using the following steps.
- Go to My Page → Plan.
- Select Cancel Subscription.
- Upon cancellation, the next billing is stopped immediately and no further charges will be made.
Even after cancellation, Pro features remain available until the end of the current billing cycle that has already been paid for, after which the account automatically converts to the Free Plan. Cancelling a subscription means stopping the next billing; refunds of amounts already paid are governed by Article 3 and below.
Article 3 (Withdrawal of Subscription)
If the digital content (Pro features) has not yet begun to be provided and it is within 7 days of the payment date, the user may request withdrawal of subscription and receive a full refund. Requests for withdrawal are accepted via customer support (techinlife0@gmail.com). This right of withdrawal is a statutory right under Article 17 of the e-Commerce Act and is not limited by other provisions of this Policy.
Article 4 (Refund Conditions)
The refund amount is calculated as follows depending on the billing type (monthly/annual) and whether "use has begun" (Article 5).
| Billing type |
Before use begins |
After use begins |
Monthly
(₩5,400 / VAT incl.) |
Full refund |
Refund limited
(e-Commerce Act Art. 17(2)/(5), divisible digital content) |
Annual
(₩55,080 / VAT incl.) |
Full refund |
Pro-rated refund
(annual fee ÷ 365) × unused days |
Example: if a user who began using an annual subscription (₩55,080) requests a refund for 100 remaining unused days, the refund is calculated as (₩55,080 ÷ 365) × 100 days (rounding and settlement details may vary by card issuer/payment gateway).
The refund limitation for "after use begins" under Article 17(2)/(5) of the e-Commerce Act applies only where the Company has clearly disclosed, before payment, that withdrawal will be limited (Article 8), and the user agreed to it. Where such disclosure/consent has not been completed, withdrawal remains available under applicable law.
Article 5 (Definition of "Use Begins")
In this Policy, "use begins" means the point at which the user has used a Pro-exclusive feature at least once after payment. Pro-exclusive features include:
- Up to 10 uses per day
- Additional vocabulary slots (up to 3)
- CSV/JSON vocabulary export
- Other Pro-exclusive benefits such as ad removal
If any of the above features has been used even once, "use begins" is deemed to have occurred, and subsequent refunds follow the "after use begins" standard in Article 4.
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Refund limitation after use begins
Once a monthly subscriber has used a Pro-exclusive feature even once (use begins), a refund for that billing cycle is limited under Article 17(2)/(5) of the e-Commerce Act (divisible digital content). If you want a refund, please request withdrawal (Article 3) before using any Pro feature.
Article 6 (Refund Limitations, Exceptions, and Abuse Prevention)
Refunds may be limited or subject to separate standards in the following cases.
- The 7-day withdrawal period under Article 3 has passed, and the case does not qualify for a refund under Article 4
- The user's access has been restricted or suspended due to a breach of the Terms or fraudulent use
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Limit on repeated refunds (abuse prevention)
If the same user requests or executes refunds more than twice within 90 days, future subscriptions may be restricted to prevent abuse. This limitation does not restrict a legitimate exercise of the statutory right of withdrawal under the e-Commerce Act.
Article 7 (Refund Processing Time)
Once a refund request is approved, the Company processes it without delay. The actual refund typically takes 3–5 business days after approval, depending on the card issuer. Timing may vary slightly depending on the card issuer's or payment gateway's settlement schedule.
Article 8 (Notice and Consent to this Refund Policy Before Payment)
Before completing a Pro subscription payment, users are shown and asked to acknowledge the key terms of this Refund Policy (in particular, the definition of "use begins" in Article 5 and the post-use refund limitation under Articles 4 and 5). However, this acknowledgment does not exclude any right of withdrawal or refund guaranteed to users under the e-Commerce Act or other applicable law, and is void to the extent it conflicts with such law.
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Recurring subscription payments are processed through Toss Payments Corp. Monthly billing recurs every 30 days, and annual billing recurs every year (365 days); payment methods and billing history can be viewed under My Page → Plan.
Article 9 (Inquiries)
For inquiries about refunds and withdrawal of subscription, please contact customer support (techinlife0@gmail.com). We respond within 24 hours on business days.
Article 10 (Governing Law and Jurisdiction)
This Policy is governed by and construed under the laws of the Republic of Korea. Any dispute relating to refunds shall be brought before a court of competent jurisdiction under the Civil Procedure Act.